Chinka Shopping

Refund and Returns Policy

Last Updated: July 20, 2026

Thank you for choosing Chinka Shopping. All our services are provided exclusively in digital format, including online courses, guides, workshops, store checks, checkout reviews, personalized plans, reports, templates, and downloadable materials.

Because no physical products are sold, physical returns and return shipping do not apply.

1. Refund Request Period

Refund requests must normally be submitted within 14 calendar days of purchase.

A request submitted within this period is not automatically approved. Eligibility depends on whether the service has started, whether digital materials were accessed, and how much work has already been completed.

2. When a Refund May Be Approved

A full or partial refund may be considered in the following cases:

  • duplicate payment;
  • incorrect amount charged;
  • unauthorized transaction;
  • accidental purchase reported before access or delivery;
  • wrong service purchased before work begins;
  • purchased materials were not delivered;
  • access or download links do not work;
  • files are corrupted, incomplete, or unusable;
  • the wrong digital product was delivered;
  • the service is substantially different from its description;
  • an important part of the purchased service was not provided;
  • a technical issue caused by Chinka Shopping prevents access;
  • a scheduled workshop or consultation was cancelled by us;
  • delivery was significantly delayed through our fault;
  • Chinka Shopping is unable to complete the service;
  • a personalized report, review, or plan was not delivered;
  • personalized work contains a significant error that cannot be corrected;
  • a billing or payment-processing mistake occurred;
  • a refund is required by applicable consumer law.

Before issuing a refund, we may first offer to correct the issue, resend the materials, replace the file, provide a new access link, complete missing work, or reschedule the service.

3. Partial Refunds

A partial refund may be issued when part of the service has already been delivered.

The refund amount may be reduced to reflect:

  • lessons or materials already accessed;
  • files already downloaded;
  • workshop or consultation time already provided;
  • research or analysis already completed;
  • personalized reports, plans, or recommendations already prepared;
  • administrative work already performed.

4. Non-Refundable Situations

Except where required by law, refunds are generally not available when:

  • digital materials have already been accessed or downloaded;
  • the course, workshop, or consultation has started or been completed;
  • the service has been fully delivered as described;
  • personalized work has already begun or been delivered;
  • the customer simply changed their mind after receiving the service;
  • the customer expected a result that was never guaranteed;
  • dissatisfaction is based only on style, layout, tone, or personal preference;
  • the customer did not read the service description before purchasing;
  • incorrect or incomplete information was provided by the customer;
  • the customer failed to provide required links, screenshots, or answers;
  • the customer did not use an available service;
  • a scheduled session was missed without proper notice;
  • access problems are caused by the customer’s device, browser, internet connection, email, or software;
  • the customer provided an incorrect email address;
  • the delivery email was placed in spam or blocked by email settings;
  • a third-party store, seller, marketplace, bank, or payment provider changed its policies or failed to perform;
  • the customer disagrees with a good-faith assessment or recommendation;
  • the service price was reduced after purchase;
  • the final charge differs because of exchange rates, taxes, bank fees, or payment-provider fees;
  • a discount code was not applied at checkout;
  • access was terminated because of misuse, copying, sharing, resale, fraud, or violation of our terms;
  • there is evidence of refund abuse or a dishonest claim.

5. Wrong Service and Exchanges

An exchange for another digital service may be considered when:

  • the wrong service was purchased;
  • no materials have been accessed;
  • personalized work has not started;
  • the request is made within 14 days;
  • the replacement service is available.

If the replacement service costs more, the customer must pay the difference. If it costs less, the difference may be refunded or issued as store credit.

6. Scheduled Workshops and Consultations

Unless different terms are shown during booking:

  • cancellations made at least 24 hours before the scheduled time may qualify for rescheduling or a refund;
  • cancellations made less than 24 hours before the session may be non-refundable;
  • missed appointments without notice are non-refundable;
  • one rescheduling request may be allowed, subject to availability.

If Chinka Shopping cancels the session, the customer will be offered a new date, an equivalent service, store credit, or a refund.

7. How to Request a Refund

The customer must contact Chinka Shopping using the contact details published on the website and provide:

  • full name;
  • email address used for the purchase;
  • order number or transaction reference;
  • purchased service;
  • purchase date;
  • reason for the request;
  • relevant screenshots or supporting information;
  • confirmation of whether the materials were accessed or downloaded.

Refund requests must be submitted to: help@chink-shop.store
Do not send full card numbers, passwords, security codes, or other sensitive information.

8. Refund Method

All approved refunds are issued only to the same payment method and the same payment source used for the original purchase.

For example:

  • card payments are refunded to the same card;
  • digital wallet payments are refunded to the same wallet;
  • payments made through another payment service are returned through that same service.

Refunds cannot be sent to another card, bank account, person, wallet, or payment method.

If the original payment method is closed, expired, or unavailable, the customer must contact their bank or payment provider for assistance.

9. Processing Time

Approved refunds are normally initiated within 5–10 business days.

The time required for the funds to appear depends on the bank, card issuer, digital wallet, country, currency, and payment provider.

Transaction fees, bank charges, international payment fees, and currency-conversion differences may be non-refundable where permitted by law.

10. Third-Party Purchases and Results

Chinka Shopping provides educational information, digital assessments, and recommendations. We do not control third-party stores, sellers, marketplaces, banks, or payment providers.

We do not guarantee:

  • that every store or seller is legitimate;
  • successful delivery of a third-party order;
  • product quality;
  • permanent prices or availability;
  • approval of a refund by another company;
  • identification of every possible scam or risk;
  • specific financial savings or purchasing results.

A refund is not available solely because a third party acted differently from the customer’s expectations.

11. Chargebacks and Abuse

Customers are encouraged to contact Chinka Shopping before opening a payment dispute.

Refund requests may be refused when there is evidence of fraud, false information, unauthorized sharing, copying, resale, repeated refund abuse, or an attempt to keep both the digital service and the refunded payment.

This does not limit any rights that cannot legally be waived.

12. Consumer Rights

Nothing in this Policy limits mandatory consumer rights under applicable law.
Where local consumer protection law provides greater rights, those legal requirements will apply.